Shipping Policy

Made-to-Order Fulfillment

Big Package Clothing Co. products are made to order and fulfilled through Printify’s network of print providers. Production begins after your order is submitted for fulfillment.

Production time is separate from shipping time and varies by product, print provider, availability, and order volume. Please allow additional time during holidays and busy periods. Any product-specific production estimate shown when you order applies to that item.

Shipping Destinations and Costs

We ship to the destinations available at checkout. Availability depends on the products ordered, fulfillment location, and current shipping restrictions.

Shipping charges and available delivery methods are displayed at checkout before payment. We do not offer every shipping method for every product or destination.

Estimated Shipping Times

After production is complete and your package ships, general transit estimates are:

• U.S. Standard Shipping: Approximately 2–5 business days for most print providers.

• U.S. Economy Shipping, when offered: Approximately 4–8 business days.

• International Standard Shipping: Approximately 10–30 business days.

These are general estimates, not guaranteed arrival dates. Product-specific or destination-specific estimates shown when you order may differ. Business days generally exclude weekends and public holidays.

Total delivery time includes both production and shipping. Carrier disruptions, customs processing, remote locations, holidays, and other circumstances may extend delivery times. If a delay affects your order, we will provide any notices and cancellation or refund options required by applicable law.

Tracking and Separate Packages

Tracking information will be provided when available after shipment. Tracking may not update immediately after a shipping label is created.

Items in the same order may be produced at different facilities and arrive in separate packages on different days. Each shipment may have its own tracking number.

International Duties and Taxes

International shipments may be subject to customs duties, import taxes, or carrier handling fees. Unless these charges are expressly included or collected at checkout, they are the customer’s responsibility where permitted by law.

Customs authorities determine applicable charges and processing times. We cannot guarantee how quickly a shipment will clear customs.

Shipping Address and Order Changes

Please check your shipping address carefully before placing your order. If you notice an error, email pescubusiness@gmail.com immediately with your order number and corrected information.

We will try to accommodate changes, but cannot guarantee them once an order enters production or shipping.

If delivery fails because of an incorrect or incomplete address supplied by the customer, or because a package is refused or left unclaimed, additional replacement or reshipping charges may apply where permitted by law. We will explain any applicable charges before proceeding.

Delayed or Missing Packages

If your order has passed its estimated delivery window, or tracking suggests a delivery problem, contact pescubusiness@gmail.com with your order number.

If tracking shows “delivered” but you cannot locate the package, check with household members, neighbors, your local post office, and any designated pickup location. Contact us promptly if it is still missing.

We will investigate with our fulfillment partner and carrier and arrange an appropriate resolution based on the circumstances and applicable law. A delivery scan does not remove any rights you have under applicable law.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact pescubusiness@gmail.com promptly with your order number, a description of the issue, and clear photos where possible.

Please report these issues within 30 days of delivery when reasonably possible. This request does not shorten any mandatory legal rights. Please retain the item and packaging while we review the issue, and do not send a return until you receive instructions.

For further information, see our Return and Refund Policy.

Your Consumer Rights

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded or restricted.

Contact

Big Package Clothing Co.
Email: pescubusiness@gmail.com